Return Policy

Last Updated: 10th Feb 2025
Company Number: 13447650
Email: support@dailygoods.co.uk | contact@dailygoodsltd.co.uk
Phone: [Insert Customer Service Number]
Registered Address: 124,City Road, London, EC1V 2NX

1. Interpretation

• “Company”: Daily Goods Limited (Company No. 13447650).
• “Goods”: Products sold on www.dailygoodsltd.co.uk, including food items, women’s hygiene products (e.g., pads), and flowers.
• “Order”: Your purchase of Goods from us.

2. Right to Cancel

• Non-Perishable Goods: You may cancel your Order within 14 days of delivery for a full refund, provided the Goods are unopened, unused, and in their original packaging.
• Perishable Goods (Food/Flowers): Due to their perishable nature, these cannot be returned unless damaged, defective, or misdescribed at delivery.
• Women’s Hygiene Products (Pads): Opened or used products cannot be returned for hygiene reasons.

3. Eligibility for Returns

To qualify for a refund or replacement:

1. Non-Perishables:
   o Returned within 14 days of delivery.
   o In original, unopened packaging with proof of purchase.
2. Perishables (Food/Flowers):
   o Report issues within 2 days of delivery.
   o Provide photo/video evidence of damage, spoilage, or incorrect description.
3. Women’s Pads:
   o Only unopened, sealed products are eligible (defective items must be reported within 2 days).

4. Non-Returnable Items:

• Opened or used Goods (excluding defective/damaged items).
• Perishable Goods (food, flowers) unless defective at delivery.
• Custom-made or personalized items.

5. How to Return Goods

1. Notify Us: Contact us via email or phone within the eligible timeframe. Include:
   o Your Order number.
   o Photos/video of the defect/damage (if applicable).
2. Return Shipping:
   o Non-Perishables: Ship Goods to:
   124,City Road, London, EC1V 2NX
3. You Pay: Return shipping costs (use tracked/insured delivery).
    .We Pay: If Goods are confirmed defective/damaged.
   o Perishables: Do not return unless instructed (e.g., spoiled food).

Note: Refunds require proof of return (e.g., tracking number).

6. Refund Process

• Timing: Refunds processed within 14 days of receiving eligible Goods.
• Method: Refunded via your original payment method.
• Deductions: Refunds reduced for missing packaging or damage caused after delivery.

7. Damaged or Defective Goods

Under the Consumer Rights Act 2015, you are entitled to:

• Full Refund/Replacement: If Goods are damaged, defective, or not as described at
  delivery.
  o Perishables (Food/Flowers): Report within 2 days of delivery.
  o Non-Perishables: Report within 14 days.

8. Non-Eligible Scenarios:

• Damage caused after delivery (e.g., improper storage of flowers).
• Opened or used Goods (unless defective and reported promptly).

9. Contact Us

For returns, refunds, or disputes:

• Email: support@dailygoods.co.uk
• Phone:+442037806900
• Post: 124,City Road, London, EC1V 2NX